We're excited to help you with your Painting Project! 

• Day Before Service: Our office will contact you via call, text, or email to confirm your placement on a service route, typically one day before your scheduled service. We strive to complete the service within the committed timeframe, but please be aware that rain and other weather conditions may cause delays.
  
• Service Day: On the day of your appointment, your technician or project manager will message you when they are en route.
  
• Property Access: Interior service will re can usually take care of the service even if you are not at the home. Our team is happy to communicate in any method which is convenient for you if you are not available to be on-site for the service (call or text/sms).

Please pay special attention to this list of pre service items to address before we arrive.

• Water Access: Please make sure that our technicians have access to your outdoor water spigot.

• Delicate Items: Clear any easily moveable items from areas that will receive service. Please remove any items that hold sentimental value from service area. Our technicians will be able to work around heavy items.

• Relocate: Relocate any vehicles, boats, trailers, children's toys, debris, etc. which may interfere with access to the area being serviced.

• Gardens or Ponds (exterior paint): Please let us know if there are any small ponds or delicate gardens which may need special care. Please note, koi ponds are very sensitive to pH changes and will be affected if overspray from the cleaning solution makes its way into the pond.

Relax. You are in good hands with Advanced. During your service visit, you can expect Advanced to:

• Call on the way: Your technician will message you when headed your way from their previous stop.
• Arrival: Your technician will knock on the door to announce our arrival.
• Pre-service walk through: If you're on-site and available, we're happy to walk your property and verify scope of work.
• Prep: Before starting your technicians will prep your property and home for service.
• Post service: Once all requested work has been completed your technicians are happy to review the completed work to ensure your expectations are met. Before and after photos will be provided in your emailed service report.

For Deck/Fence Staining Service:

• Light wash: Generally performed on decks which have a stained finish in good condition and just needing a light maintenance wash. We perform a low-pressure application of a detergent followed by a fresh water rinse to remove algae, mold, loose dirt, and mildew from decking, rails and posts. This does not include the under-side of the deck flooring.
• Deep cleaning: Generally performed on decks which are unfinished or previously stained decks being prepared for re-staining. We perform a detergent application followed by a medium to high-pressure fresh water rinse on decking, rails, posts and stairs to remove algae, mold, mildew and oxidized fibers from the deck. This does not include the under-side of the deck flooring. This is the same process performed for previously stained decks which are in need of re-staining.

• Inspection/Service Report: You will receive a detailed inspection report providing details on condition of your roof, gutter line, and other related components. Before and after photos of the service will also be included with your cleaning service or visual inspection.
• Payment: Payment is due upon substantial completion. You are welcome to provide payment to your technicians if paying by check. A copy of your invoice will be sent in a separate email which will include a link to process your payment online. You're welcome to use the link to pay, you can call the office with a credit card, or mail in a check to the address listed on the invoice.